Automate customer support workflows with Pucho AI
Let Pucho Support Agents handle repetitive queries, ticket triage, summaries, and responses across chat, email, and CRM, fully automated, end-to-end
62% of support time is lost to manual ticket handling
Pucho brings speed and intelligence to every part of your support workflow from intake to resolution.
High ticket volume overload
Support teams spend hours triaging, tagging, and routing repetitive queries instead of resolving real issues.
Slow response times
Backlogs grow as agents juggle multiple channels, leading to missed SLAs and frustrated customers.
Scattered customer context
Information sits across chats, emails, past tickets, and CRM notes — impossible to recall instantly.
Too many tools
Managing support across 5–7 platforms slows teams down and creates inconsistent resolutions.
Here’s how Pucho automates support
Pucho Agents remove the busywork from ticket triage, responses, escalations, and reporting, so your team can focus on real customer conversations.
Ticket triage agent
Support Stage: Intake
Sorts and prioritizes incoming tickets by topic, urgency, and customer type.
Auto-response drafting agent
Support Stage: Resolution
Creates accurate, context-aware replies using your knowledge base.
Conversation summary agent
Support Stage: Escalation
Summarizes long chats and emails into clear, actionable context for agents.
SLA & priority monitoring agent
Support Stage: Monitoring
Tracks SLAs, flags delays, and alerts teams before issues escalate.
Knowledge base updater agent
Support Stage: Improvement
Identifies recurring questions and updates FAQs and templates automatically.
Support without Pucho AI
- Manual triage, tagging, and routing slow down resolution
- High ticket volumes cause delayed or missed responses
- Context scattered across chats, emails, and tools
- SLAs slip due to inconsistent prioritization
- Agents spend more time searching than solving
Support with Pucho AI
- Tickets auto-triaged, tagged, and routed instantly
- Fast, consistent responses across chat, email, and CRM
- Unified ticket context in one connected workspace
- Real-time SLA tracking with proactive alerts
- Agents focus on actual resolution, not admin work
Close tickets faster & manage queues with Pucho AI Assistants
Automate your entire support workflow with Pucho’s AI Agents from ticket triage and routing to summaries, responses, escalations, and knowledge updates.
Everything you need to know about Pucho for Support
What can Pucho automate in support?
Pucho handles triage, summaries, tagging, routing, drafting replies, and updating knowledge bases automatically.
Do Pucho Agents replace my support team?
No, they assist your team by handling repetitive tasks, so humans focus on complex or emotional cases.
Does Pucho work with our helpdesk platform?
Yes. Pucho integrates with Zendesk, Freshdesk, Intercom, HubSpot, and custom CRMs.
How quickly can we start?
Most teams go live within a day — connect your tools, set workflows, and deploy your first agent.
Is our customer data secure?
Yes. All data is encrypted, access-controlled, and processed with strict compliance standards.